Privacy Policy

Information We Collect

At SwitchWise MoveMaster, we collect information necessary to provide our ISP migration services effectively and to maintain the highest standards of security and service quality. This includes:

Personal Information: Name, email address, phone number, job title, and business address when you request our services or contact us for support.
Technical Information: Network configurations, ISP details, equipment specifications, IP addresses, and network topology required for migration planning and execution.
Usage Data: Website interaction data, page views, time spent on pages, and communication preferences to improve our service delivery and user experience.
Business Information: Company details, operational requirements, business hours, and critical application dependencies relevant to your ISP migration needs.
Communication Records: Email correspondence, phone call logs, support tickets, and project documentation to ensure continuity of service.
Payment Information: Billing details, payment method information, and transaction records processed through secure third-party payment processors.
Device Information: Browser type, operating system, device identifiers, and IP addresses for security and optimization purposes.
Location Data: General geographic location based on IP address to provide region-appropriate services and comply with local regulations.
Cookies and Tracking: Website cookies, analytics data, and similar technologies as detailed in our Cookie Policy.

How We Use Your Information

We use the information we collect for the following legitimate business purposes:

Service Delivery: Planning, executing, and managing your ISP migration service according to your specific requirements and timeline.
Communication: Providing project updates, technical support, emergency notifications, and responding to your inquiries promptly.
Quality Assurance: Monitoring service quality, conducting post-migration reviews, and implementing improvements based on feedback.
Technical Support: Troubleshooting issues, providing ongoing assistance, and maintaining documentation for future reference.
Business Operations: Processing payments, managing contracts, maintaining customer records, and conducting internal business analysis.
Legal Compliance: Meeting regulatory requirements, responding to legal requests, and protecting our rights and interests.
Service Improvement: Analyzing usage patterns, developing new features, and enhancing our methodologies and tools.
Marketing: Sending relevant service updates, industry insights, and promotional materials with your consent.
Security: Protecting against fraud, unauthorized access, and other security threats to our systems and your data.
Research and Development: Improving our services, developing new offerings, and staying current with industry trends.

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

Information Security

We implement comprehensive security measures to protect your sensitive network information and personal data:

Encryption: All network configuration data and personal information is encrypted both in transit using TLS 1.3 and at rest using AES-256 encryption.
Access Controls: Access to your information is restricted to authorized personnel only, with role-based permissions and multi-factor authentication requirements.
Secure Communications: We use encrypted communication channels for all technical discussions and data transfers, including secure file sharing platforms.
Data Storage: All documentation is stored in secure, access-controlled systems with regular security audits and compliance monitoring.
Audit Logging: We maintain detailed audit logs of all data access, modifications, and system activities for security monitoring and compliance.
Employee Training: Our staff receives regular security training and signs confidentiality agreements to protect your information.
Incident Response: We have established procedures for detecting, responding to, and reporting security incidents promptly.
Third-Party Security: All vendors and partners are required to meet our security standards and undergo regular security assessments.
Physical Security: Our facilities are secured with access controls, surveillance systems, and environmental monitoring.
Regular Updates: We maintain current security patches, conduct vulnerability assessments, and update our security measures regularly.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

Network Configuration Data: Retained for 24 months after project completion to provide ongoing support and troubleshooting assistance.
Contact and Billing Information: Retained for 7 years for business records, tax compliance, and legal requirements.
Communication Records: Retained for 5 years for quality assurance, dispute resolution, and service improvement purposes.
Project Documentation: Retained for 3 years to support warranty claims and provide reference materials for future projects.
Website Analytics: Retained for 2 years to analyze trends and improve our online services and user experience.
Security Logs: Retained for 1 year for security monitoring, incident investigation, and compliance auditing.
Marketing Data: Retained until you withdraw consent or request deletion, with regular review and cleanup procedures.
Legal Hold Data: Retained as required by law or legal proceedings, with automatic deletion when holds are released.

You may request deletion of your data at any time by contacting us at [email protected], subject to legal retention requirements.

Your Rights

You have the following rights regarding your personal information under applicable privacy laws:

Right to Access: Request a copy of the personal information we hold about you, including details about how it's processed.
Right to Correction: Request correction of any inaccurate, incomplete, or outdated personal information in our records.
Right to Deletion: Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Right to Portability: Request transfer of your data to another service provider in a structured, machine-readable format.
Right to Object: Object to processing of your personal information for specific purposes, including direct marketing activities.
Right to Restrict Processing: Request limitation of how we process your personal information in certain circumstances.
Right to Withdraw Consent: Withdraw previously given consent for data processing activities that require consent.
Right to Lodge Complaints: File complaints with relevant data protection authorities if you believe your rights have been violated.
Right to Notification: Be notified of data breaches that may affect your personal information within required timeframes.
Right to Opt-Out: Opt out of certain data processing activities, including marketing communications and analytics tracking.

To exercise any of these rights, please contact us using the information provided in our Contact section. We will respond to your request within 30 days.

International Data Transfers

We may transfer your personal information to countries outside your jurisdiction for processing and storage. When we do so, we ensure appropriate safeguards are in place:

Adequacy Decisions: We transfer data to countries recognized as providing adequate protection by relevant authorities.
Standard Contractual Clauses: We use approved contractual clauses to ensure appropriate protection during international transfers.
Certification Programs: We work with service providers certified under recognized privacy frameworks and programs.
Binding Corporate Rules: We implement internal policies that ensure consistent protection across all our operations.

Third-Party Services

We work with trusted third-party service providers to deliver our services effectively. These providers are carefully selected and contractually bound to protect your information:

Cloud Infrastructure: Secure cloud hosting providers for data storage and processing with enterprise-grade security measures.
Payment Processors: PCI-compliant payment processing services that handle billing and transaction processing securely.
Communication Tools: Encrypted communication platforms for project coordination and customer support interactions.
Analytics Services: Privacy-focused analytics tools to understand website usage and improve our services.

Children's Privacy

Our services are designed for business customers and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of significant changes by:

Posting the updated policy on our website with a new effective date
Sending email notifications to registered users for material changes
Providing prominent notice on our website for substantial modifications

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Phone: +1 (713) 572-9460
Address: 2925 Richmond Ave, Houston, TX 77098, USA
Data Protection Officer: [email protected]

We are committed to addressing your privacy concerns promptly and transparently.

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